Contact us
Our team answers every message. For anything about a trip, please include the date and pickup location.
Common questions
How do I book a ride?
Open the RYDE app, set your pickup point and destination, choose a vehicle class and confirm. Our dispatch team assigns a professional driver and you can follow their approach live on the map.
How do I sign in?
Enter your email address and we send you a verification code. Enter the code to sign in — no password needed. If the code doesn't arrive within a minute, check your spam folder, then contact us.
My account is pending approval
New accounts are reviewed by our team before the first ride. This is usually quick during business hours. Message us on WhatsApp with your registered email and we'll check on it.
How do I pay?
Rides are settled in cash to the driver, or billed to your company account by monthly invoice. There are no payments or purchases inside the app.
Can I book a ride for someone else?
Yes. When booking, choose to book on behalf of another person and enter their details. They receive the trip information and can follow the driver as well.
How do I delete my account?
In the app, open Profile and choose Delete account. This removes your personal data. Completed trip and invoice records are kept where the law requires. You can also ask us to delete your account using the contacts above.
Where does RYDE operate?
RYDE currently serves Riyadh, Saudi Arabia.